These terms of use ("Terms") govern the use of services made available on or through https://snabbit.com/ or mobile applications ‘Snabbit’ (known as, the "Platform", and together with the services made available on or through the Platform, the "Services"). These Terms also include any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time ("Supplemental Terms"). The Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services or a subject matter, the Supplemental Terms will prevail.
The Terms constitute a binding and enforceable legal contract between Maestroedge Solutions Private Limited (a company incorporated under the Companies Act, 2013 and its affiliates ("Snabbit", "we", "us", "our" or “Company”), and you, a user of the Services, or any legal entity that books Housekeeping Services (defined below) on behalf of end-users ("you" or “your”, or “User”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to abide and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms. A User is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services.
By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.
SERVICES
The “Services” include the provision of the Platform that enables you to arrange and schedule different services for housekeeping with independent third-party service providers of those services ("Experts"). As a part of the Services, Snabbit only facilitates (i) Users to connect with the Experts onboarded with Snabbit in order to avail Housekeeping Services offered by the Experts, and (ii) the transfer of payments to Experts for the Services they render to you and collects payments on behalf of such Experts.
The services offered by Experts are referred to as "Housekeeping Services" which includes services such as:
General cleaning of the premises: Sweeping, mopping, vacuuming floors, dusting, wiping furniture, shelves, and other surfaces, cleaning windows, mirrors, and glass surfaces as needed;
Dishwashing utensils: Washing and drying utensils including plates, glasses, cutlery, cleaning kitchen sinks and organizing dish racks;
Laundry assistance: Washing clothes manually or using washing machines, as per the Customer’s setup, folding and arranging clean laundry;
Bathroom cleaning: scrubbing and disinfecting toilets, sinks, and shower, wiping mirrors and clearing cobwebs in bathroom spaces, mopping bathroom floors to ensure hygiene;
Kitchen assistance: Light kitchen preparation tasks such as chopping vegetables or organizing pantry items, cleaning countertops, stoves, and kitchen appliances; or
Any other services as maybe listed on the Platform which Expert(s) are ready to provide.
The term "Services" offered by the Company does not include the Housekeeping. Snabbit does not provide the Housekeeping Services and is not responsible for their provision. Experts are solely liable and responsible for the Housekeeping Services that they offer or otherwise provide through the Platform. Snabbit and its affiliates do not
employ Experts, nor are Experts agents, contractors, or partners of Snabbit or its affiliates. Experts do not have the ability to bind or represent Snabbit.
The Platform is for your personal use only, unless otherwise agreed upon in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree
that in the event you avail the Services or Housekeeping Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the Snabbit terms and conditions applicable to that jurisdiction.
A key part of the Services is Snabbit's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilization of the Services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting Snabbit at help@snabbit.com, you agree and acknowledge that this may impact Snabbit's ability to provide the Services (or a part of the Services) to you.
In certain instances, you may be required to furnish identification proof to avail the Services or the Housekeeping Services and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Housekeeping Services.
The Housekeeping Services displayed on the Platform are dependent on the availability of Experts at the time of the booking such Housekeeping Services from the Expert.
Snabbit is continuously evolving to enhance the user experience and improve its services. You acknowledge and agree that the nature and scope of services offered on the Snabbit platform may be subject to changes, updates, or modifications from time to time. Accordingly, Snabbit reserves the right to modify, suspend, cancel, or discontinue any or all of its services, features, or content at any time, without prior notice. Such modifications may include, but are not limited to, changes in service offerings, pricing, policies, or platform functionalities. Your continued use of the Snabbit platform following any such changes shall constitute your acceptance of the modified terms. Snabbit shall not be liable for any disruption, modification, or discontinuation of any services or features, whether temporary or permanent. Snabbit does not provide any guarantee that the Services will be made available to Users at all times.
SHARING DETAILS
To avail the Services, you will be required to furnish certain details, including but not limited to your name, e-mail address, phone number to register and create an Account (defined below) on the Platform. To use our services and share your details you must be at least 18 years of age. Snabbit reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without any reasons for doing so.
Account Creation and User Responsibilities: To access and use the Snabbit Platform, Users must register and create an account (“Account”) by providing accurate, complete, and up-to-date information as necessary. Snabbit reserves the right to verify the information provided and approve or reject account registrations at its sole discretion. Users are solely responsible for maintaining the confidentiality of their Account credentials and all activities conducted through their Account. Snabbit shall not be liable for any loss or damage arising from unauthorized access due to the User’s failure to secure their Account. If any information provided is found to be false, incomplete, or outdated, Snabbit may suspend or terminate the Account without prior notice. Users must immediately notify Snabbit of any unauthorized use or security breaches related to their Account.
You warrant that all information furnished by you shall remain accurate and true. You agree to promptly update your details to us by emailing us at help@snabbit.com, or update the details on the Platform, in the event of any change to or modification of this information.
You are liable and accountable for all activities that take place through your phone or contact number, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your phone or contact number.
You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services or your experience using the Services.
USER CONTENT
Our Platform may contain interactive features or services that allow users who have created an Account with us to transmit, or submit reviews, suggestions, feedback, ideas, or other content on or through the Platform ("User Content").
As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Experts and you agree and acknowledge that Experts may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Experts are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate User, we reserve the right to cancel your registration and remove you from our Platform.
You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.
In connection with these Terms and the licenses granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.
You agree and acknowledge that Snabbit may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.
CONSENT TO USE DATA
You agree that we may use your data that has been shared with us at the time of registering yourself as a user on the Snabbit’s Platform.
You hereby consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.
OFFERS AND DISCOUNTS
The provision of the trial, discounts or any other offer (“Offer(s)”) may be introduced by the Company at its sole discretion on the terms and conditions as maybe communicated by the Company. If the Company provides any Offer(s) to You, then You shall be limited to using the Offer once per premises, unless specifically stated otherwise in the terms of the offer. It is hereby clarified that You cannot use multiple Offers together, and that Offers can only be utilized once per premises, determined by the address of the premises.
The trial grants the customer access to services selected at the time of booking. The features available during the trial may be subject to limitations in comparison to the comprehensive, paid version.
The Company retains the right to communicate with Customers regarding the Offers and subscription plans via call, SMS, email or a push notification.
It is the Customer's responsibility to provide accurate and up-to-date information as may be sought by the Company in order to provide the Services.
The Company may collect and use data generated during the Offer period for analysis and improvement of its Services.
The Company reserves the right to terminate or modify the free trial proposition at its discretion, without notice.
BOOKINGS
Orders: The Platform permits you to request various Housekeeping Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find an Expert who is able to provide that Service at the requested time. If, in the unlikely event we cannot find an Expert, for the specific time slot, we will contact you to find an alternative time to reschedule, or cancel the booking .
Confirmation: Once you place a request, on a best effort basis subject to the availability of Experts, we will allocate an Expert and provide a booking confirmation on the Platform along with the details of the Experts (“Confirmation”). We may also provide confirmation of the booking via SMS, email or a push notification. You will be required to make the payment in accordance with these Terms or as indicated on the Platform to confirm your booking.
Substitution: In case of the unavailability of, or cancellation by a selected Expert, we will offer you a substitute of the Expert from among our registered Experts on best efforts basis. In the event that none of the Experts are available during the selected booking slot, we will contact you to find an alternative time to reschedule the booking, or cancel the booking.
The booking shall remain in effect for the duration chosen by the user during the booking process.
Extension: You may extend the duration of the Housekeeping Services booking slot at any time before the expiry of the booked period by 15 (fifteen) to 180 (one hundred and eighty) minutes, subject to: (i) the availability of the Expert to continue providing the Housekeeping Services, and (ii) the total duration of the job not exceeding 240 (two hundred forty) minutes. The Company does not guarantee the availability of an extension, nor does it assume any responsibility or liability for the Expert’s refusal, inability, or failure to extend the booking. While the Company may facilitate extension requests on a best-effort basis through its platform, it shall not be liable for any losses, damages, or claims arising from the unavailability or failure of an extension, whether due to technical issues, Expert availability, or any other reason.
Snabbit may collect and use location-based information from users through GPS or other technologies when they access the platform via a mobile device or computer. Such information may be used to enhance, optimize, and facilitate the services offered on the Platform. User acknowledges that if location-based data is not shared; then in such situation certain features of the Platform may not function and Snabbit may not be able to deliver on the Services. Snabbit reserves the right to request, process, and utilize location data in accordance with its privacy policy and applicable laws.
The Customer shall immediately update on the Platform if he/she avails Non-housekeeping Services from the Expert when the actual booking was for Housekeeping Services. The Customer agrees that he/she may incur additional cost which the Company may charge at its own discretion in the event it avails Non-housekeeping Services that may include applicable taxes. The Platform provides facility to User to provide information regarding Non-housekeeping Services. Further, in case the information regarding Non-housekeeping Service is being provided instead of House-keeping Service is provided by the Expert but not provided by the User then such information provided by the Expert may be deemed to be true and correct for determining applicable taxes. In this regard, the User shall be required to pay applicable taxes as per the services availed.
PRICING, FEES, AND PAYMENT TERMS
Snabbit reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
Charges and Fees in respect of Housekeeping Services: In respect of Housekeeping Services that you seek to avail through the Platform, you shall be required to pay following –
Expert charges for Housekeeping services – These charges are payable by users to the Experts and the Company is only responsible for collection of same.
Technology fee - These charges are payable by users to the Company for the purpose of facilitation of supply.
Convenience Fee – These charges may be collected by the Company at its own discretion for providing services at remote location or providing services involving dedicated expertise etc.
Surge Fee – The charges may be levied by the Company to manage the user and Experts in case of surge in demand.
Taxes – Applicable taxes as per the prevailing law and underlying services availed shall be levied on the above charges / fees.
Snabbit shall notify you of the applicable Charges, taxes, Fees and payment methods at the time of booking. You may make payments for Housekeeping Services through credit cards, debit cards, net banking, wallets, or UPI, cash, or any other method available in advance (as applicable) at the time of booking the slot . Cash on Delivery (COD) as a payment method shall be provided at the sole discretion of the Company, including, but not limited to, new customer onboarding, launching new areas, or in certain other scenarios. We have the right to modify and otherwise restrict the modes of payment available to you. You explicitly recognize that specific payment methods, such as cash upon completion, will be accessible to you in specific instances only, as determined at Snabbit’s discretion, or in cases where you are obligated to remit payment to the Expert for:
(A) Out-of-pocket expenses incurred by the Expert, and (B) Expenses arising from the acquisition of goods necessary or utilized for the execution of the Professional Service ('Charges').
The Charges and Fees may be payable at the time of making a booking the slot, as specified by Snabbit.
For the avoidance of doubt, please note that the Charges are payable to Experts, and Snabbit acts as a limited collection agent on behalf of such Experts to collect and transfer amounts due to them.
Snabbit reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion including but not limited to Charges and Fees changing in certain cases, such as if the duration of the service is extended, if a special discount is offered to customers, or if a refund is issued. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
Charges and Fees that you pay are final and non-refundable, unless otherwise determined by Snabbit or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a
failure in the provision of the Services. All decisions with respect to cancellations and refunds will be at the sole discretion of Snabbit and in accordance with Snabbit’s internal refund policy and the same shall be final and binding.
You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Snabbit will use reasonable efforts to inform you of the Charges and Fees that may apply including any surge fees including applicable taxes. However, by using the Housekeeping Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.
In case user has booked for Housekeeping Services however has used Experts’ services for Non-housekeeping Services then the Company shall be entitled to recover (at its own discretion) additional applicable taxes or charges or fees separately or in next booking.
We may use a third-party payment processor ("Payment Processor") to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor. If a User is redirected to a third-party payment processor while using the Platform, they may be subject to the terms, conditions, and privacy policies of that third party. Snabbit is not responsible for the practices or policies of third-party service providers. You are advised to review the applicable terms before proceeding with any transaction.
Cancellation:
You may elect to cancel your request for services from an Expert at any time prior to such Expert's arrival, in which case you may be charged a cancellation fee in accordance with Snabbit's cancellation policy. Snabbit reserves the right to charge you or otherwise deduct applicable taxes in respect of such cancellation fee.
Snabbit reserves the right to cancel the booking in the following circumstances, subject to Snabbit’s cancellation policy, where (a) there is a booking without address; (b) the booking is made by a competitor or its affiliate, as determined by Snabbit in its sole opinion; (c) you call us to cancel the booking; or (d) you are not reachable within 15 (fifteen) minutes of the slot or the Expert has waited outside the provided location for 15 (fifteen) minutes without any response from you; or (e) Snabbit is unable to service the booking due to supply shortages or the unavailability of an Expert, in which case Snabbit may offer a refund or reschedule the booking at its discretion; or (f) if the transaction cannot be completed for reasons not in control of Snabbit.
Snabbit currently facilitates on-demand, same-day, and advance booking (up to 4 (four) days in advance) Housekeeping Services provided by the Expert. Snabbit may from time to time offer packages for Housekeeping Services (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include but not limited to the ability to avail discounted Housekeeping Services. You agree that packages for Housekeeping Services (howsoever named) shall be subject to additional terms and conditions, as provided by Snabbit. You acknowledge that such packages for Housekeeping Services will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.
Snabbit does not designate any portion of your payment as a tip or gratuity to the Expert. Any representation by Snabbit to the effect that tipping is "voluntary", "not required", and/or "included" in the payments you make for Housekeeping Services is not intended to suggest that Snabbit provides any additional payments to Experts. You understand and agree that while you are free to provide additional payment as additional payment in the form of incentive for good services to any Expert who provides you with Housekeeping Services, you are under no obligation to do so. Any additional incentive is voluntary.
CUSTOMER CONDUCT
Snabbit prohibits discrimination against Experts, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Housekeeping Services based on any of these characteristics.
We request that you treat all Experts with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Housekeeping Services. You shall also provide them with all necessary equipment and products to the Experts for them to perform Housekeeping Services. Experts shall be entitled to refuse to perform Housekeeping Services if you have not provided a safe, clean, and appropriate location for them, or you have not provided them with accessories required to perform the Housekeeping Services or the equipment provided is not maintained well or is not in working condition or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Housekeeping Services at our absolute discretion if you behave towards any Expert in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.
You agree that you will be liable for discriminating against Experts or for any failure, intentional or otherwise, to provide the Experts a safe, clean, and appropriate location for them to perform the Housekeeping Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Expert to perform the Housekeeping Services or impact the Services Professional's health, safety, or well-being, to Snabbit and the Expert.
You agree that in the event an Expert behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to help@snabbit.com at the earliest but in any event within 24 (twenty four) hours of such incident.
THIRD PARTY SERVICES
The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party ("Third Party Services") and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.
We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.
YOUR RESPONSIBILITIES
You represent and warrant that all information that you provide in relation to the Services and Housekeeping Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Housekeeping Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
In respect of the User Content, you represent and warrant that:
you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licenses under these Terms
you are solely responsible for all activities that occur on or through your Account on the Platform and all User Content;
the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;
the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
the User Content does not and shall not violate any third party rights; and
the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offense, prevents investigation of any offense, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another's privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services or (E) should not deceive or mislead the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify or (F) violate any law for the time being in force;.
You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that is violation of applicable law requirements including but not limited to:
belongs to another person and to which the user does not have any right;
is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof,
engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;
decompile, reverse engineer, or disassemble the Services;
harmful to child;
impersonate any other person
link to, mirror, or frame, any portion of all or any of the Services; or
violate applicable laws in any manner.
You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
You shall not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.
You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, an Expert from whom you have availed Housekeeping Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the
same as or similar to the Housekeeping Services independently, without booking the Housekeeping Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Experts and that a violation of this clause may preclude you from obtaining Services and Housekeeping Services through the Platform or other means. You further agree that any potential harm to Experts from the non-enforcement of this clause far outweighs any potential harm to you.
If a Customer is registered under the Goods and Services Tax (“GST”) laws in India and wishes to claim input tax credit, the Customer must add valid and accurate GST registration details in their account profile prior to placing any orders. The GSTIN provided in the profile shall be used for the purpose of generating tax-compliant invoices. The Customer acknowledges that tax invoices shall be issued on the basis of the GST details available in the profile at the time of order placement, and that no retrospective changes to invoices will be entertained. Snabbit shall not be liable for any loss of input tax credit arising due to non-updation, delay, or inaccuracy in the GST details provided by the Customer. The Customer further declares that the GSTIN provided is true and correct, and the Customer indemnifies Snabbit against any liability or claim arising from incorrect GST details."
OUR INTELLECTUAL PROPERTY
All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Snabbit or Snabbit's licensors.
We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time ("Feedback"). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or license to, our or any third party's intellectual property rights.
TERM AND TERMINATION
These Terms shall remain in effect unless terminated in accordance with the terms hereunder. The Terms will continue to apply until terminated by either You or We as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.
We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) you do not, or are likely not to qualify under applicable law, or the standards and policies of Snabbit or its affiliates, to access and use the Services, or (C) violate or breach Snabbit’s guidelines, (ii) upon 7 (seven) days' prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.
Any such termination shall not cancel Your obligation to pay for Services and Housekeeping Services availed through the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
You shall be liable to pay any fees or charges, if applicable in respect of the Services and Housekeeping Services availed until the date of termination by either party whatsoever.
Upon termination of these Terms:
the Services will discontinue; and
these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
DISCLAIMERS AND WARRANTIES
The Services are provided on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.
No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.
While Snabbit strives to provide accurate information about Housekeeping Services and Charges, pricing errors may occur from time to time.
You agree and acknowledge that we are merely a Platform that connects you with Experts, we do not conduct comprehensive background verification of the Experts and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Housekeeping Services by any Expert, or for any acts or omissions of the Experts during their provision of the Housekeeping Services including any damage they may cause to property. By booking Housekeeping Services through the Platform, you are entering into a contract with the relevant Service Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Expert's performance under that contract.
You agree and acknowledge that soliciting or receiving services from any Expert independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.
We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Experts.
You hereby accept full responsibility for any consequences that may arise from your use of the Services and Housekeeping Services and expressly agree and acknowledge that we shall have absolutely no liability in this regard.
Snabbit will maintain a complaints management framework and will manage this framework on behalf of Experts in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws to the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:
your use of inability to use, or availability or unavailability of the Services or the Housekeeping Services;
the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorized access to our records, programmes, services, servers, or other infrastructure relating to the Services;
the failure of the Services to remain operational for any period of time; and
the loss of any User Content and any other data in connection with your use of the Services.
In no event shall Snabbit, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities. lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Snabbit or an authorized representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms. (B) the Services or the Housekeeping Services, (C) your use or inability to use the Services or the Housekeeping Services, or (D) any other interactions with another user of the Services.
To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Indian Rupees Ten Thousand).
Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
INDEMNITY
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys' fees), due to or arising out of your access to the Services or Housekeeping Services, use of the Services or Housekeeping Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
The rights granted to the Customer under this engagement are not assignable or transferable, in whole or part.
JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION
These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Mumbai, Maharashtra shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Mumbai, Maharashtra in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by Snabbit. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.
GRIEVANCE REDRESSAL
You may also write to Us at help@snabbit.com and We will strive to resolve Your order related issues within the timelines prescribed under applicable laws.
If You still have any grievances, or complaints or concerns with respect to the Platform or order or are not satisfied with the resolution, the Content, or the services, may contact us with any complaints, claims or queries relating to the Services or these Terms through email, details of which are provided below:
Details of the Grievance Officer & Nodal Officer Name: Aijaz
Designation: CS - Manager Maestroedge Solutions Private Limited
Hiranandani Lighthall, A Wing, 7th floor, Saki Vihar Road, Andheri East, Mumbai - 400 072
Phone no: + 91 7900114164
Email address: grievance@snabbit.com
Time: Monday – Sunday, 10:00 a.m. – 6:00 p.m.
The aforementioned details of the Grievance Officer & Nodal Officer is provided in compliance of (1) Information Technology Act, 2000 and rules made thereunder, and (2) Consumer Protection (E-Commerce) Rules 2020, as amended time to time.
We shall ensure that your grievances and/or complaint is resolved within timelines prescribed by applicable laws and as per the Company’s internal policies.
MISCELLANEOUS PROVISIONS
Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.
Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.
Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.
Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to:
Postal Address: 111A, Kailash IND, Estate B Wing BHD Godrej, Vikhroli Park site Vikhroli W, Mumbai – 400079
Email address: legal@snabbit.com
Third Party Rights: No third party shall have any rights to enforce any terms contained herein.
Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, pandemic situation, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.
Terms of Use For Availing Non-housekeeping Services
These terms of use ("Terms") govern the use of services made available on or through https://snabbit.com/ or
mobile applications
‘Snabbit’ (known as, the "Platform", and together with the services made available on or through the Platform, the "Services"). These Terms also include any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time ("Supplemental Terms"). The Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services or a subject matter, the Supplemental Terms will prevail.
The Terms constitute a binding and enforceable legal contract between Maestroedge Solutions Private Limited (a company incorporated under the Companies Act, 2013 and its affiliates ("Snabbit", "we", "us", "our”, or “Company"), and you, a user of the Services, or any legal entity that books Non-housekeeping Services (defined below) on behalf of end-users ("you" or “your”, or “User”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to abide and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms. A User is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services.
By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.
SERVICES
The “Services” include the provision of the Platform that enables you to arrange and schedule different services for Non-housekeeping Services with independent third-party service providers of those services ("Experts"). As a part of the Services, Snabbit only facilitates (i) Users to connect with the Experts onboarded with Snabbit in order to avail Non-housekeeping Services offered by the Experts, and (ii) the transfer of payments to Experts for the Services they render to you and collects payments on behalf of such Experts.
The services offered by Experts are referred to as "Non-housekeeping Services" which includes services such as:
Packing and Moving Assistance;
Business relation assistance for Solopreneurs / Home Businesses;
Event organizing Assistance
The term "Services" offered by the Company does not include the Non-housekeeping. Snabbit does not provide the Non-housekeeping Services and is not responsible for their provision. Experts are solely liable and responsible for the Non-housekeeping Services that they offer or otherwise provide through the Platform. Snabbit and its affiliates do not employ Experts, nor are Experts agents, contractors, or partners of Snabbit or its affiliates. Experts do not have the ability to bind or represent Snabbit.
The Platform is for your personal use only, unless otherwise agreed upon in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services or Non-housekeeping Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the Snabbit terms and conditions applicable to that jurisdiction.
A key part of the Services is Snabbit's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilization of the Services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting Snabbit at help@snabbit.com, you agree and acknowledge that this may impact Snabbit's ability to provide the Services (or a part of the Services) to you.
In certain instances, you may be required to furnish identification proof to avail the Services or the Non-housekeeping Services and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Non-housekeeping Services.
The Non-housekeeping Services displayed on the Platform are dependent on the availability of Experts at the time of the booking such Non-housekeeping Services from the Expert.
Snabbit is continuously evolving to enhance the user experience and improve its services. You acknowledge and agree that the nature and scope of services offered on the Snabbit platform may be subject to changes, updates, or modifications from time to time. Accordingly, Snabbit reserves the right to modify, suspend, cancel, or discontinue any or all of its services, features, or content at any time, without prior notice. Such modifications may include, but are not limited to, changes in service offerings, pricing, policies, or platform functionalities. Your continued use of the Snabbit platform following any such changes shall constitute your acceptance of the modified terms. Snabbit shall not be liable for any disruption, modification, or discontinuation of any services or features, whether temporary or permanent. Snabbit does not provide any guarantee that the Services will be made available to Users at all times.
SHARING DETAILS
To avail the Services, you will be required to furnish certain details, including but not limited to your name, e-mail address, phone number to register and create an Account (defined below) on the Platform. To use our services and share your details you must be at least 18 years of age. Snabbit reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without any reasons for doing so.
Account Creation and User Responsibilities: To access and use the Snabbit Platform, Users must register and create an account (“Account”) by providing accurate, complete, and up-to-date information as necessary. Snabbit reserves the right to verify the information provided and approve or reject account registrations at its sole discretion. Users are solely responsible for maintaining the confidentiality of their Account credentials and all activities conducted through their Account. Snabbit shall not be liable for any loss or damage arising from unauthorized access due to the User’s failure to secure their Account. If any information provided is found to be false, incomplete, or outdated, Snabbit may suspend or terminate the Account without prior notice. Users must immediately notify Snabbit of any unauthorized use or security breaches related to their Account.
You warrant that all information furnished by you shall remain accurate and true. You agree to promptly update your details to us by emailing us at help@snabbit.com, or update the details on the Platform, in the event of any change to or modification of this information.
You are liable and accountable for all activities that take place through your phone or contact number, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your phone or contact number.
You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services or your experience using the Services.
USER CONTENT
Our Platform may contain interactive features or services that allow users who have created an Account with us to transmit, or submit reviews, suggestions, feedback, ideas, or other content on or through the Platform ("User Content").
As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Experts and you agree and acknowledge that Experts may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Experts are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate User, we reserve the right to cancel your registration and remove you from our Platform.
You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.
In connection with these Terms and the licenses granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.
You agree and acknowledge that Snabbit may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.
CONSENT TO USE DATA
You agree that we may use your data that has been shared with us at the time of registering yourself as a user on the Snabbit’s Platform.
You hereby consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.
OFFERS AND DISCOUNTS
The provision of the trial, discounts or any other offer (“Offer(s)”) may be introduced by the Company at its sole discretion on the terms and conditions as maybe communicated by the Company. If the Company provides any Offer(s) to You, then You shall be limited to using the Offer once per premises, unless specifically stated otherwise in the terms of the offer. It is hereby clarified that You cannot use multiple Offers together, and that Offers can only be utilized once per premises, determined by the address of the premises.
The trial grants the customer access to services selected at the time of booking. The features available during the trial may be subject to limitations in comparison to the comprehensive, paid version.
The Company retains the right to communicate with Customers regarding the Offers and subscription plans via call, SMS, email or a push notification.
It is the Customer's responsibility to provide accurate and up-to-date information as may be sought by the Company in order to provide the Services.
The Company may collect and use data generated during the Offer period for analysis and improvement of its Services.
The Company reserves the right to terminate or modify the free trial proposition at its discretion, without notice.
BOOKINGS
Orders: The Platform permits you to request various Non-housekeeping Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find an Expert who is able to provide that Service at the requested time. If, in the unlikely event we cannot find an Expert for the specific time slot, we will contact you to find an alternative time to reschedule, or cancel the booking .
Confirmation: Once you place a request, on a best effort basis subject to the availability of Experts, we will allocate an Expert and provide a booking confirmation on the Platform along with the details of the Experts (“Confirmation”). We may also provide confirmation of the booking via SMS, email or a push notification. You will be required to make the payment in accordance with these Terms or as indicated on the Platform to confirm your booking.
Substitution: In case of the unavailability of, or cancellation by a selected Expert, we will offer you a substitute of the Expert from among our registered Experts on best efforts basis. In the event that none of the Experts are available during the selected booking slot, we will contact you to find an alternative time to reschedule the booking or cancel the booking.
The booking shall remain in effect for the duration chosen by the user during the booking process.
Extension: You may extend the duration of the Non-housekeeping Services booking slot at any time before the expiry of the booked period by 15 (fifteen) to 180 (one hundred and eighty) minutes, subject to: (i) the availability of the Expert to continue providing the Non-housekeeping Services, and (ii) the total duration of the job not exceeding 240 (two hundred forty) minutes. The Company does not guarantee the availability of an extension, nor does it assume any responsibility or liability for the Expert’s refusal, inability, or failure to extend the booking. While the Company may facilitate extension requests on a best-effort basis through its platform, it shall not be liable for any losses, damages, or claims arising from the unavailability or failure of an extension, whether due to technical issues, Expert availability, or any other reason.
Snabbit may collect and use location-based information from users through GPS or other technologies when they access the platform via a mobile device or computer. Such information may be used to enhance, optimize, and facilitate the services offered on the Platform. User acknowledges that if location-based data is not shared; then in such situation certain features of the Platform may not function and Snabbit may not be able to deliver on the Services. Snabbit reserves the right to request, process, and utilize location data in accordance with its privacy policy and applicable laws.
The Customer shall immediately update on the Platform if he/she avails Housekeeping Services from the Expert when the actual booking was for Non-housekeeping Services. The Customer agrees that he/she may incur additional cost in the event it avails Housekeeping Services that may include applicable taxes. The Platform provides facility to User to provide information regarding Housekeeping Services. Further, in case the information regarding Housekeeping Service is being provided instead of Non-housekeeping Service is being provided by the Expert but not provided by the User then such information provided by the Expert may be deemed to be true and
correct for determining applicable taxes. In this regard, the User shall be required to pay applicable taxes as per the services availed.
PRICING, FEES, AND PAYMENT TERMS
Snabbit reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
Charges and Fees in respect of Non-Housekeeping Services:
In respect of Non-housekeeping Services that you seek to avail through the Platform, you shall be required to pay following –
Expert charges for Non-housekeeping Services – These charges are payable by users to the Experts and the Company is only responsible for collection of same.
Technology fee - These charges are payable by users to the Company for the purpose of facilitation of supply.
Convenience Fee – These charges may be collected by the Company at its own discretion for providing services at remote location or providing services involving dedicated expertise etc.
Surge Fee – The charges may be levied by the Company to manage the user and Experts in case of surge in demand.
Taxes – Applicable taxes as per the prevailing law and underlying services availed shall be levied on the above charges / fees.
Snabbit shall notify you of the applicable Charges, taxes, Fees, and payment methods at the time of booking. You may make payments for Non-Housekeeping Services through credit cards, debit cards, net banking, wallets, or UPI, cash, or any other method available in advance (as applicable) at the time of booking the slot
. Cash on Delivery (COD) as a payment method shall be provided at the sole discretion of the Company, including, but not limited to, new customer onboarding, launching new areas, or in certain other scenarios. We have the right to modify and otherwise restrict the modes of payment available to you. You explicitly recognize that specific payment methods, such as cash upon completion, will be accessible to you in specific instances only, as determined at Snabbit’s discretion, or in cases where you are obligated to remit payment to the Expert for: (A) Out-of-pocket expenses incurred by the Expert, and (B) Expenses arising from the acquisition of goods necessary or utilized for the execution of the Professional Service ('Charges').
The Charges and Fees may be payable at the time of making a booking the slot, as specified by Snabbit.
For the avoidance of doubt, please note that the Charges are payable to Experts, and Snabbit acts as a limited collection agent on behalf of such Experts to collect and transfer amounts due to them.
Snabbit reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion including but not limited to Charges and Fees changing in certain cases, such as if the duration of the service is extended, if a special discount is offered to customers, or if a refund is issued. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
Charges and Fees that you pay are final and non-refundable, unless otherwise determined by Snabbit or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services. All decisions with respect to cancellations and refunds will be at the sole discretion of Snabbit and in accordance with Snabbit’s internal refund policy and the same shall be final and binding.
You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Snabbit will use reasonable efforts to inform you of the Charges and Fees that may apply including any surge fees including applicable taxes. However, by using the
Non-Housekeeping Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.
In case user has booked for Non-housekeeping Services however has used Experts’ services for Housekeeping Services then the Company shall be entitled to recover (at its own discretion) additional applicable taxes or charges or fees separately or in next booking.
We may use a third-party payment processor ("Payment Processor") to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor. If a User is redirected to a third-party payment processor while using the Platform, they may be subject to the terms, conditions, and privacy policies of that third party. Snabbit is not responsible for the practices or policies of third-party service providers. You are advised to review the applicable terms before proceeding with any transaction.
Cancellation:
You may elect to cancel your request for services from an Expert at any time prior to such Expert's arrival, in which case you may be charged a cancellation fee in accordance with Snabbit's cancellation policy. Snabbit reserves the right to charge you or otherwise deduct applicable taxes in respect of such cancellation fee.
Snabbit reserves the right to cancel the booking in the following circumstances, subject to Snabbit’s cancellation policy, where (a) there is a booking without address; (b) the booking is made by a competitor or its affiliate, as determined by Snabbit in its sole opinion; (c) you call us to cancel the booking; or (d) you are not reachable within 15 (fifteen) minutes of the slot or the Expert has waited outside the provided location for 15 (fifteen) minutes without any response from you; or (e) Snabbit is unable to service the booking due to supply shortages or the unavailability of an Expert, in which case Snabbit may offer a refund or reschedule the booking at its discretion; or (f) if the transaction cannot be completed for reasons not in control of Snabbit.
Snabbit currently facilitates on-demand, same-day, and advance booking (up to 4 (four) days in advance) Non-housekeeping Services provided by the Expert. Snabbit may from time to time offer packages for Non-housekeeping Services (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include but not limited to the ability to avail discounted Non-housekeeping Services. You agree that packages for Non-housekeeping Services (howsoever named) shall be subject to additional terms and conditions, as provided by Snabbit. You acknowledge that such packages for Non-housekeeping Services will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.
Snabbit does not designate any portion of your payment as a tip or gratuity to the Expert. Any representation by Snabbit to the effect that tipping is "voluntary", "not required", and/or "included" in the payments you make for Non-housekeeping Services is not intended to suggest that Snabbit provides any additional payments to Experts. You understand and agree that while you are free to provide additional payment as additional payment in the form of incentive for good services to any Expert who provides you with Non-housekeeping Services, you are under no obligation to do so. Any additional incentive is voluntary.
CUSTOMER CONDUCT
Snabbit prohibits discrimination against Experts, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Non-housekeeping Services based on any of these characteristics.
We request that you treat all Experts with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Non-housekeeping Services. You shall also provide them with all necessary equipment and products to the Experts for them to perform Non-housekeeping Services. Experts shall be entitled
to refuse to perform Non-housekeeping Services if you have not provided a safe, clean, and appropriate location for them, or you have not provided them with accessories required to perform the Non-housekeeping Services or the equipment provided is not maintained well or is not in working condition or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Non-housekeeping Services at our absolute discretion if you behave towards any Expert in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.
You agree that you will be liable for discriminating against Experts or for any failure, intentional or otherwise, to provide the Experts a safe, clean, and appropriate location for them to perform the Non-housekeeping Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Expert to perform the Non-housekeeping Services or impact the Services Professional's health, safety, or well-being, to Snabbit and the Expert.
You agree that in the event an Expert behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to help@snabbit.com at the earliest but in any event within 24 (twenty four) hours of such incident.
THIRD PARTY SERVICES
The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party ("Third Party Services") and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.
We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.
YOUR RESPONSIBILITIES
You represent and warrant that all information that you provide in relation to the Services and Non-housekeeping Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Non-housekeeping Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
In respect of the User Content, you represent and warrant that:
you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licenses under these Terms
you are solely responsible for all activities that occur on or through your Account on the Platform and all User Content;
the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;
the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
the User Content does not and shall not violate any third party rights; and
the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offense, prevents investigation of any offense, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another's privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services or (E) should not deceive or mislead the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify or (F) violate any law for the time being in force;.
You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that is violation of applicable law requirements including but not limited to:
belongs to another person and to which the user does not have any right;
is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof,
engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;
decompile, reverse engineer, or disassemble the Services;
harmful to child;
impersonate any other person
link to, mirror, or frame, any portion of all or any of the Services; or
violate applicable laws in any manner.
You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
You shall not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.
You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, an Expert from whom you have availed Non-housekeeping Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Non-housekeeping Services independently, without booking the Non-housekeeping Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Experts and that a violation of this clause may preclude you from
obtaining Services and Non-housekeeping Services through the Platform or other means. You further agree that any potential harm to Experts from the non-enforcement of this clause far outweighs any potential harm to you.
If a Customer is registered under the Goods and Services Tax (“GST”) laws in India and wishes to claim input tax credit, the Customer must add valid and accurate GST registration details in their account profile prior to placing any orders. The GSTIN provided in the profile shall be used for the purpose of generating tax-compliant invoices. The Customer acknowledges that tax invoices shall be issued on the basis of the GST details available in the profile at the time of order placement, and that no retrospective changes to invoices will be entertained. Snabbit shall not be liable for any loss of input tax credit arising due to non-updation, delay, or inaccuracy in the GST details provided by the Customer. The Customer further declares that the GSTIN provided is true and correct, and the Customer indemnifies Snabbit against any liability or claim arising from incorrect GST details."
OUR INTELLECTUAL PROPERTY
All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Snabbit or Snabbit's licensors.
We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time ("Feedback"). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or license to, our or any third party's intellectual property rights.
TERM AND TERMINATION
These Terms shall remain in effect unless terminated in accordance with the terms hereunder. The Terms will continue to apply until terminated by either You or We as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.
We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) you do not, or are likely not to qualify under applicable law, or the standards and policies of Snabbit or its affiliates, to access and use the Services, or (C) violate or breach Snabbit’s guidelines, (ii) upon 7 (seven) days' prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.
Any such termination shall not cancel Your obligation to pay for Services and Non-housekeeping Services availed through the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
You shall be liable to pay any fees or charges, if applicable in respect of the Services and Non-housekeeping Services availed until the date of termination by either party whatsoever.
Upon termination of these Terms:
the Services will discontinue; and
these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
DISCLAIMERS AND WARRANTIES
The Services are provided on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.
No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.
While Snabbit strives to provide accurate information about Non-housekeeping Services and Charges, pricing errors may occur from time to time.
You agree and acknowledge that we are merely a Platform that connects you with Experts, we do not conduct comprehensive background verification of the Experts and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Non-housekeeping Services by any Expert, or for any acts or omissions of the Experts during their provision of the Non-housekeeping Services including any damage they may cause to property. By booking Non-housekeeping Services through the Platform, you are entering into a contract with the relevant Service Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Expert's performance under that contract.
You agree and acknowledge that soliciting or receiving services from any Expert independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.
We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Experts.
You hereby accept full responsibility for any consequences that may arise from your use of the Services and Non-housekeeping Services and expressly agree and acknowledge that we shall have absolutely no liability in this regard.
Snabbit will maintain a complaints management framework and will manage this framework on behalf of Experts in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws to the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:
your use of inability to use, or availability or unavailability of the Services or the Non-housekeeping Services;
the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorized access to our records, programmes, services, servers, or other infrastructure relating to the Services;
the failure of the Services to remain operational for any period of time; and
the loss of any User Content and any other data in connection with your use of the Services.
In no event shall Snabbit, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities. lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Snabbit or an authorized representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms. (B) the Services or the Non-housekeeping Services, (C) your use or inability to use the Services or the Non-housekeeping Services, or
(D) any other interactions with another user of the Services.
To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Indian Rupees Ten Thousand).
Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
INDEMNITY
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys' fees), due to or arising out of your access to the Services or Non-housekeeping Services, use of the Services or Non-housekeeping Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
The rights granted to the Customer under this engagement are not assignable or transferable, in whole or part.
JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION
These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Mumbai, Maharashtra shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Mumbai, Maharashtra in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by Snabbit. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.
GRIEVANCE REDRESSAL
You may also write to Us at help@snabbit.com and We will strive to resolve Your order related issues within the timelines prescribed under applicable laws.
You may contact us with any complaints, claims or queries relating to the Services or these Terms through email, details of which are provided below:
Details of the Grievance Officer & Nodal Officer Name: Aijaz
Designation: CS - Manager Maestroedge Solutions Private Limited
Hiranandani Lighthall A Wing, 7th floor, Saki Vihar Road, Andheri East, Mumbai - 400 072
Phone no: + 91 7900114164
Email address: grievance@snabbit.com
Time: Monday – Sunday, 10:00 a.m. – 6:00 p.m.
The aforementioned details of the Grievance Officer & Nodal Officer is provided in compliance of (1) Information Technology Act, 2000 and rules made thereunder, and (2) Consumer Protection (E-Commerce) Rules 2020, as amended time to time.
We shall ensure that your grievances and/or complaint is resolved within timelines prescribed by applicable laws and as per the Company’s internal policies.
MISCELLANEOUS PROVISIONS
Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.
Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.
Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.
Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to:
Postal Address: 111A, Kailash IND, Estate B Wing BHD Godrej, Vikhroli Park site Vikhroli W, Mumbai – 400079
Email address: legal@snabbit.com
Third Party Rights: No third party shall have any rights to enforce any terms contained herein.
Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, pandemic situation, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.
SUPPLEMENTAL/ADDITIONAL TERMS FOR MBRB FACILITY
The Terms and Conditions laid down here shall be exclusively applicable for MBRB Facility and shall be read together with the existing Terms of Use and other policies as stated on our website https://snabbit.com/ or mobile applications ‘Snabbit’ ("Platform") and as applicable from time to time. Snabbit, is excited and pleased to announce its new endeavour in the form of "MBRB Facility". These supplemental/additional terms (“Supplemental/Additional Terms For MBRB Facility”) shall form an integral part of the Terms of Use. In the event of conflict between the Terms of Use and the Supplemental/Additional Terms For MBRB Facility, the Supplemental/Additional Terms For MBRB Facility shall prevail.
Kinds of facilities provided under MBRB Facility
Multiple Booking Facility
Under the Multiple Booking Facility, Snabbit will facilitate multiple booking in advance (up to such number of days in advance, as Snabbit has determined, at its sole discretion) for upto such number of available slots, as Snabbit has determined, at its sole discretion, for availing Housekeeping Services provided by the Expert. To place a multiple booking order, You should follow the instructions on the Platform and provide necessary information. At the time of placing a multiple booking order, You shall be required to select, in advance, upto such number of slots and upto such number of days, as Snabbit has determine, at its sole discretion, for availing Housekeeping Services. The duration of each slot and start time for each such slots will remain same for all slots booked under multiple booking order.
Recurring Booking Facility
Under the Recurring Booking Facility, Snabbit will facilitate recurring booking in advance (up to such number of days in advance, as Snabbit has determined, at its sole discretion) for such number of specific day(s) and such number of specific time, as Snabbit has determined, at its sole discretion, for availing Housekeeping Services provided by the Expert. To make a recurring booking, You should follow the instructions on the Platform and provide necessary information. At the time of recurring booking, You shall be required to select, in advance, such number of specific day(s) and such number of specific time, as Snabbit has determined, at its sole discretion, for availing Housekeeping Services. The duration of each slot and start time for each such slots will remain same for all slots booked under recurring booking order.
Rescheduling, Refund and Cancellation
Supplemental/Additional terms for rescheduling, refund and cancellation under the MBRB Facility have been provided under the refund and cancellation policy.
General Terms and Conditions:
Snabbit reserves the sole right to modify or withdraw, fully or partially, the MBRB Facility and/or terms thereof, without any prior notice, from time to time. Snabbit reserves the right to extend or restrict the scope of this initiative to various locations in India.
Snabbit shall not be liable for any kind of direct or indirect as well as financial or non-financial liabilities which may arise in the future due to, including but not limited to, customer complaints, deficiency in services, misleading information etc. under the MBRB Facility.
Snabbit shall endeavour to book your preferred Expert(s) for the Housekeeping Services. However, in case of the unavailability of, or cancellation by such preferred Expert(s), we will offer you a substitute of the Expert from among our registered Experts on best efforts basis. You agree that under MBRB Facility, unavailability of, or cancellation by such preferred Expert(s) shall not be a cause and/or reason for seeking refund for a booking.
All queries with respect to the MBRB Facility shall be sent to help@snabbit.com with the subject line ‘MBRB Facility. All endeavors shall be made to address your queries. However, it is clarified that no response shall not be construed as a deficiency or an act of omission on the part of Snabbit.