Refund & cancellation policy
PLEASE READ THESE REFUND AND CANCELLATION TERMS CAREFULLY. BY SUBSCRIBING TO THE SERVICES
THROUGH THE PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE BELOW REFUND AND CANCELLATION TERMS.
UPDATED ON 30 MAY 2024
This website (www.snabbit.com) under the name and style ‘snabbit’ (the “Platform”) is owned,
operated and made available by Maestroedge Solutions Private Limited, with its office at 111A,
Kailash IND, Estate B Wing BHD Godrej, Vikhroli Park Site, Vikhroli W, Mumbai - 400079
(hereinafter, referred to as “Maestroedge”, “we”, “us” and/or “our”, each of which term shall
include our assignees and/or successors-in-interest). This is a legal agreement between you (the
person using, accessing, or subscribing to the Services (defined below) and hereinafter,
referred to as “you” or “User” as per the context) and us.
Please read this refund and cancellation policy (“Refund Policy”) carefully before
availing our Services through the Platform and making payment of the Fee (defined below). This
Policy has been made available on the Platform and is applicable in the event of you choosing to
avail the Services and making payment of the Fee for the same. We request you to also go through
the privacy policy available at www.maestroserve.com/privacypolicy (“Privacy Policy”) and the
terms of use available at www.maestroserve.com/privacypolicy (“Terms of Use”) carefully before
you decide to avail the Services and make payment of the Fee. This Policy, the Privacy Policy
and the Terms of Use (together “Agreement”) together constitute a legal agreement between you
and Maestroedge.All capitalized terms used in this Refund Policy and not specifically defined
herein shall have the meaning ascribed to such terms in the Terms of Use.
1.APPLICABILITY AND AMENDMENT
1.1 Maestroedge, through the Platform, facilitates provision of Maestro Services
through a dense hyperlocal network of Maestros, trained & verified by them on a best effort
basis, for the Customers, on an on-demand basis (“Services”), for a fee (“Fee”). This Policy is
applicable to any Fee paid or payable by you for availing the Services. Your payment of the Fee
signifies your acceptance of the Agreement and your consent to be legally bound by the same. If
you do not agree to be bound by the terms of the Agreement, you should not make payment of the
Fee.
1.2 By initiating a request for the booking of Services through the Platform, you
agree to be bound by the terms in this Refund Policy. If you do not agree with the terms of this
Refund Policy, you are advised not to go ahead with the booking of the Services.
1.3 We reserve the right to modify or amend this Refund Policy, for any reason,
subject to providing notice to you and your continued availment of the Services will be deemed
as your acceptance of such amendment. To make sure you are aware of any such changes, please
review this Refund Policy periodically.
1.4 In case of any inconsistencies or conflicts between the Terms of Use and this
Refund Policy, this Refund Policy shall prevail to the extent of such inconsistencies or
conflict.
2.TERMS OF CANCELLATION
2.1 You may cancel any booking made for the availment of the Services, via the
Platform, 30 (thirty) minutes prior to the allotted time slot for such booking. No cancellation
request will be processed if such request is initiated on the Platform after the timeline set
out herein and cancellation charges, capped at a maximum limit of 100% (Hundred Percent) of the
Fee paid by you, at our sole discretion, shall be made applicable.
2.2 On receipt of a cancellation request in accordance with Clause 2.1 above, we
will process the same and either, at your request: (i) initiate a refund of the Fee paid by you;
or (ii) book another slot for the same Services as that of the cancelled booking, at a later
point. Please note that the Fee refund in accordance with Clause 2.2(i) will be provided only in
case a Customer is not acceptable to reschedule the booking for a later slot.
2.3 In a case where a Customer opts to make payment of the Fee in cash, and cancels
the booking after the Maestro has arrived at his /her premises, and does not make payment of the
Fee, cancellation charges, capped at a maximum limit of 100% (Hundred Percent) of the Fee
payable, will be charged at the time of next booking made by such Customer.
3.TERMS OF REFUND
3.1 Subject to any other terms provided under this Refund Policy, the Fee paid by
you for any of the Services availed through the Platform is non-refundable, unless otherwise
provided for under this Refund Policy.
3.2 In addition to a refund in case of cancellation in accordance with Clause 2
above, you will be eligible for a refund of either a partial or the full amount of the Fee paid
only on account of reasons specified in this Clause 3 or any extra/double payment of the Fee by
you, as evidenced by Maestroedge’s records. In case of: (i) no-show by the allotted Maestro; or
(ii) late show by the Maestro, only in cases where he/she has shown up later than 15 (fifteen)
minutes after the allotted time slot; or (iii) your dissatisfaction with the services provided
by the Maestro allotted; refund requests made by you will be processed, subject to the terms of
this Refund Policy.
3.3 In case you initiate a request for refund due to reasons mentioned at Clause
3.2, we will on a purely discretionary basis, either offer a free Service to you or process
refund of either the full or a partial amount of the Fee paid by you, as the case may be.
3.4 If any amount paid by you is fully or partially refundable for any reason, such
amounts will be refunded to you by the Company to the same account from which the payment was
made.
3.5 Any refund amount payable to you in accordance with this Policy, shall be
credited to your source account, within 7 (seven) business days. Please note that we will not be
held responsible for non-receipt of the refund amount in case of incorrect source account
details provided by you or due to any error at the bank’s end while processing your refund
amount.
4.CUSTOMER SUPPORT TEAM
If you have any grievance or discrepancy with respect to refund of Fee for any
Service availed through the Platform, you can contact the grievance officer mentioned under the
Privacy Policy.5.ELECTRONIC RECORDThis document is an electronic record in terms of the
Information Technology Act, 2000 (“IT Act”) and rules made thereunder as may be applicable, and
the amended provisions pertaining to electronic records in various statutes as amended by the IT
Act. This electronic record is generated by a computer system and does not require any physical
or digital signatures. This document is published in accordance with the provisions of the IT
Act and the rules made thereunder that require publishing the rules and regulations, Privacy
Policy and Terms of Use of the Platform.
YOU HAVE READ THIS POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.